(919) 629-9208


(919) 472-4070

Office Policies

Office Policies

Office Policies for TrueVision Eye Care OD PA

Vision Plans vs Medical Plans:

Vision plans only reimburse for wellness eye exams and routine eye diagnoses. These can be thought of as examinations for vision anomalies to prescribe eyeglasses. Vision plans do not cover evaluation and treatment for medical conditions such as Diabetes, Glaucoma or medical complaints such as red eyes, headaches, or itchy eyes.
Any eye exam due to a medical complaint and/or resulting in medical treatment cannot be billed to a vision plan. Any diagnostic or treatment procedures which are not covered by your vision plan, or your medical plan must be paid for by you or will be billed to your medical insurance. If you have any questions regarding which insurance will be used for your visit, please ask our
front desk staff for clarification.

If you know you are not able to pay your copay/deductible we may reschedule your appointment until fees can be collected. Unless your care is included in a global period such as Cataract post-op, Lasik post-op, or Contact Lens fitting a charge will be incurred for each appointment with the doctor. For your convenience, we accept cash, credit card, or care credit.
Any custody situations are a private matter between the parents and not the responsibility of Truevision Eye Care. The parent/guardian that brings a child in for treatment is the one responsible that day for any payments due.

Patient Statements:
We make every effort to verify your benefits but are not always given real time information by your insurance company. In the case of insurance denials, we will contact the insurance company to verify that the claim was processed accurately and, if so, you will be billed within one week and on the first of each month thereafter. Your statement balance will be due on receipt. Balances older than 60 days will be assessed a $20 late fee each month. All patient balances that remain delinquent after 90 days, with no response to our requests for payment, may be referred to a collection agency. Should it become necessary to turn your account over to a collection agency, a collection fee of $30 will be added to your balance.

No Shows/Late Cancellations Policy:
When you do not show up for a scheduled appointment, it creates an unused appointment slot that could have been used to provide care for another patient. If for any reason you need to cancel or reschedule an appointment, please
notify our office as soon as possible. A charge of $45 will be assessed for each no show or late
cancellation office visit appointment if less than 24 hours notice is provided.

All sales of prescription and non-prescription eyeglasses and sunglasses are final. If there are any discrepancies between the Doctor’s prescription and the lenses manufactured by the lab, or you have problems adjusting to your new prescription, any changes to the prescription lenses are included at no charge within 60 days. If you are fit in a progressive lens and cannot adapt we will remake the lenses at no charge into a single vision distance, near or lined bifocal. No refunds will be given. All orders require a minimum 50% deposit. Adjustments for glasses and minor repairs purchased at TrueVision Eye Care are provided free of charge. Professional services are nonrefundable. All name-brand eyeglass frames are under manufacturer warranty for any manufacturing defects for up to one year from the date of purchase. We do offer the option to buy a warranty beyond the manufacturer’s warranty to cover accidental damage or breakage to your eyeglasses.

Contact Lens:
Contact lens prescriptions are valid for one year and must be renewed yearly to order contact lenses. If you did not schedule a contact lens examination and wish to receive an updated contact lens prescription, please contact our office to make sure you are scheduled with enough time for the visit. If you are scheduled for a contact lens exam, you will receive a separate document detailing the fees and process.